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Frequently Asked Questions

  • Will my groceries be in the condo/house when I arrive?
    We make every attempt to deliver prior to our guests’ arrival. In some instances, particularly during busy vacation weeks, Housekeeping at the properties will not be able to complete their cleaning and inspection until late afternoon, at which point we are given the okay to access the unit. In most cases, you should receive your order by no later than 5 pm.
  • I don’t know the unit number at the property where I am staying. Can you still deliver?
    Yes. We will contact the front desk or property management company to find out the unit number and arrange for delivery. If you are staying at a private residence, please be sure to provide us with the the name and number of the property manager.
  • Will you put the food away in case we are delayed in our arrival?
    Yes. We always put freezer and refrigerated items away. At checkout you can choose to have your groceries stored or left on the kitchen counter to put away as you wish.
  • If I want to order specific grocery products that are not shown in your online store or on the fax forms, can I request them?
    Yes. If you are using the Online Store, you can list them in the “Notes” box during the shopping process, or if you prefer, you may send a separate e-mail to us at info@aspengrocerydelivery.com.
  • Do I need to use your forms, or can I just send a grocery list?
    To ensure consistency in the handling of your order from start to finish, we DO ask that you use either our Online Store or email as a base. Feel free to e-mail us (info@aspengrocerydelivery.com) if you have specific questions.
  • When will I be billed?
    A $35 deposit is taken at the time your order is placed. Upon completion of your delivery, and within 24 to 48 hours, we will make any necessary adjustments to your final bill including your deposit, create and forward a copy of your final invoice and bill the card you made your deposit on, for the final balance due. Should you need to adjust your card information at any time, please contact us at info@aspengrocerydelivery.com.
  • Will I be charged if I decide to cancel my order?
    Orders may be cancelled with no charge if done so by 9 am MST at least 2 days prior to arrival.
  • How will you handle my personal information?
    We we only use your personal information to fulfill your order. It will never be sold or given away.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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